About Credix

Credix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless and risk-free credit offering. Sellers offer their buyers flexible payment terms at an attractive price point and receive upfront payments. We manage and protect our clients from any credit & fraud risk, letting them focus only on what matters: increased sales and profitability.

Learn more about our team, culture, and vision on our company page.

Why choose Credix?

• Become part of a forward-thinking start-up where boldness and a commitment to excellence are paramount, and your personal and professional development is at the forefront.
• Work alongside a dedicated team of bright individuals driven by an Olympian mindset to excel in every aspect of our operations. Together, we aim to build with velocity, utilizing innovative embedded finance strategies to expand business operations in Latin America.
• Experience a close and supportive work atmosphere where collaboration thrives, wise judgment guides our decisions, and where you have the opportunity to learn, grow, and take on meaningful responsibilities.

About the job

We're looking for a Collections Agent to join our Operations Team. As a Collections Agent you will be responsible for executing hands-on collections activities to ensure timely recovery of overdue payments while maintaining professional relationships with SME customers. You will work directly with active cases, contacting customers and following up on overdue payments. The role plays a key part in reducing early-stage delinquency and supporting healthy cash flow across Credix’s portfolio.

Qualifications

• 1–2 year of experience in collections, accounts receivable, customer service, call centers, or operational roles.

• Fluent in Portuguese and English.

• Comfortable communicating with customers via phone, WhatsApp, and email.

• The ability to handle multiple priorities while maintaining attention to detail.

• Comfortable working with basic data (SQL), Excel, internal tools, and spreadsheets.

• Willingness to learn and grow within the role.

• Collaborative mindset work seamlessly with cross-functional teams.

• Interest in fintech, operations, or financial services.

Core Responsibilities

• Contact customers according to defined schedules and scripts via phone, WhatsApp, and email.
• Develop and utilize communication scripts to negotiate.
• Follow up on overdue payments and payment promises, ensuring timely actions aligned with the delinquency cycle (e.g., DPD+3, DPD+7).
• Provide repayment options to improve the borrower experience.
• Accurately log all payment information, customer interactions, agreements, and outcomes in internal systems.

What we offer

• Support the team with day-to-day operational tasks related to collections.
• Escalate cases per internal policies and flag recurring issues, customer objections, or process gaps to the Collections Specialist.
• Prepare daily and weekly reports on recovery rates, DPD trends, and case resolutions, generating actionable insights to improve collection strategies.
• Automate repetitive tasks using tools like SQL to identify inefficiencies and implement workflows that improve process efficiency.

We believe that collaboration and team spirit thrive best in an in-office environment. Our office provides a vibrant and engaging workspace where team members can connect, innovate, and grow together. With access to our offices in Sao Paulo or Antwerp, you'll immerse yourself in a culture of innovation and collaboration.