Credix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless and risk-free credit offering. Sellers offer their buyers flexible payment terms at an attractive price point and receive upfront payments. We manage and protect our clients from any credit & fraud risk, letting them focus only on what matters: increased sales and profitability.
Learn more about our team, culture, and vision on our company page.
Why choose Credix?
As the CS & Servicing lead at Credix, you will play a pivotal role in delivering an outstanding post-close experience to our merchants and their customers. We are focused on servicing customer needs while running a transparent, fair, and seamless process. You will be responsible for running an operation that focuses on a smooth repayment process, working effectively with product and engineering teams, and building out loan collections and recovery processes. We are looking for a self-starter who excels at problem-solving, communicates clearly and empathetically, and learns quickly. You will take a first principles approach and develop innovative repayment strategies.
3+ years of experience in a similar Customer Success, Collections, or Finance role, preferably within lending, payments, FinTech, and/or Fin Ops.
Advanced English and Portuguese (written and verbal) communication skills with the ability to clearly express strong critical thinking.
Passionate about the customer journey and willing to embrace a continuous improvement mindset, always seeking ways to optimize processes, improve performance, and innovate. You are open to feedback and willing to experiment with new approaches.
Deep curiosity and the ability to translate data into product-driven solutions.
Python experience is a big plus.
Excellent problem-solving skills - able to quickly learn complex systems, break down problems, and develop rigorous and quantitative arguments to inform decision-making.
You are autonomous, proactive, and a fast learner.
Enthusiastic team player with a strong work ethic, entrepreneurial spirit, and ability to thrive in a fast-paced environment.
Develop a strong understanding of our product suite and value proposition.
Act as the customer's advocate, addressing their questions about the application process and/or user journey.
Collaborate with Risk and Engineering teams to ensure a seamless customer lifecycle and user experience.
Improve the collections and recovery processes in partnership with cross-functional teams.
Design A/B tests and evaluate the performance of new collections and contact strategies that improve collections and recoveries while balancing customer experience.
Coordinate KYB, KYC, and financial reviews on business customers.
You will work closely with Finance and Risk on our loan servicing and payment flows and to ensure existing customers’ dynamic credit lines are responsibly monitored and adjusted.
Iterate over our systematic communications, knowledge center, and processes for our customers, based on learnings from customer interactions.